MNO 4371 EXAM 1 REVIEW - 1 MNO 4371 EXAM 1 REVIEW...

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MNO 4371 EXAM 1 REVIEW Organizational behavior: Interdisciplinary field that is dedicated to better understanding and managing people at work Organization : Two or more people acting together towards a common goal. System of consciously coordinated activities of two or more people. 1. McGregor’s Theory X and Theory Y a. Theory Y : McGregor’s modern and positive assumptions about employees being responsible and creative. i. Viewed employees as self-energized, committed, responsible, and creative beings. b. Theory X : traditional negative assumptions of managers and how they perceived their employees. i. Thought that most people disliked work and would avoid it whenever possible, most people must be coerced and threatened with punishment before they will work. People require close direction when they are working. Most people actually prefer to be directed. They tend to avoid responsibility and exhibit little ambition. They are interested only in security. 2. Total Quality Management (TQM) a. An organizational culture dedicated to training, continuous improvement, and customer satisfaction. i. TQM is necessarily employee driven because product/service quality cannot be continuously improved without active learning and participation of every employee. b. TQM was started in the 1980’s and 90’s because of product quality competition with Japan. 3. Human and social capital a. Human Capital: The productive potential of one’s knowledge and actions i. A present or future employee with the right combination of knowledge, skills, and motivation to excel represents human capital with the potential to give the organization a competitive advantage. b. Social Capital: The productive potential of strong, trusting, and cooperative relationships. i. Favorable impacts positive social interactions can have on cardiovascular health and the immune system. 4. Wilson’s profile of effective managers and its 11 skills a. Eleven observable categories of managerial behavior 1
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1. Clarifies goals and objectives for everyone involved 2. Encourages participation , upward communication, and suggestions 3. Plans and organizes for an orderly work flow 4. Has technical and administrative expertise to answer organization-related questions 5. Facilitates work through team building, training, coaching, and support 6. Provides feedback honestly and constructively 7. Keeps things moving by relying on schedules, deadlines, and helpful reminders 8. Controls details without being overbearing 9. Applies reasonable pressure for goal accomplishment 10. Empowers and delegates key duties to others while maintaining goal clarity and commitment 11. Recognizes good performance with rewards and positive reinforcement ii. Four useful skills of managers: 1. Managers must deal effectively with people 2. Managers with high skills are more affective than low-skilled managers 3. Gender does not have an impact on management 4. Derailed managers overestimate their skills a. Be honest in your own skill assessment—have
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This note was uploaded on 02/28/2011 for the course MNO 4371 taught by Professor Noakes during the Spring '11 term at SMU.

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MNO 4371 EXAM 1 REVIEW - 1 MNO 4371 EXAM 1 REVIEW...

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