L08.PZ4 - lrike Pfeil | Centre for HCI Design | City...

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Unformatted text preview: lrike Pfeil | Centre for HCI Design | City University London Patterns of empathy in online communication for older people lrike Pfeil | Centre for HCI Design | City University London Overview Background information – Online communities – Older people – Empathy Study – Aims and objectives – Methods and Tools for analysis – Findings Follow-up study Important issues in Internet research lrike Pfeil | Centre for HCI Design | City University London Online communities Emphasis on components of online communities – People – Purpose – Policies – Software Emphasis on social interaction within online communities – Support – Empathy – Friendship lrike Pfeil | Centre for HCI Design | City University London Older people I Source: eMarketer and Department of Commerce (2005). Available from http://www.centerformediaresearch.com/cfmr_brief.cfm?fnl=050601 Older people who are online 73.7 61 23.9 34.1 10 20 30 40 50 60 70 80 2003 2004 2005 2006 2007 2008 Year % of older people Age 50-64 Age 65+ lrike Pfeil | Centre for HCI Design | City University London Older people II Main Internet activities- Communication (94% email; 28% instant messenger)- Searching for information (66% search for health-related issues)- Since 2008:- Huge increase in internet-usage the 70-75 age group- Instant messaging, social networking, and blogging have gained ground- But: older people are still less likely to use online videos, online games, and virtual worlds Benefits of online communication for older people- Positive influence on quality of life- Increase of mental ability- Provision of social interaction- Similar life situation nurtures emotional support and trust lrike Pfeil | Centre for HCI Design | City University London Empathy Definition- knowing what another person is feeling- feeling what another person is feeling, and...
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This note was uploaded on 03/01/2011 for the course 1MD 001 taught by Professor Erikborälv during the Spring '09 term at Uppsala.

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L08.PZ4 - lrike Pfeil | Centre for HCI Design | City...

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