SIMPOSIUM NASIONAL AKUNTANSI VI
Surabaya, 16 – 17 Oktober 2003
THE RELATIONSHIP BETWEEN USER PARTICIPATION
AND SYSTEM SUCCESS: STUDY OF THREE CONTINGENCY FACTORS ON BUMN
DIAH HARI SURYANINGRUM
UPN “Veteran” Jawa Timur
User participation in information system development is considered the key to system
success in organization. The empirical evidence, however, does not support this. To explain
such equivocal result, the effect of three contingency factors – top management support, task
complexity, and locus of control – as moderating variables on the relationship between user
participation and system success were investigated on BUMN in Indonesia.
Using Moderated Regression Analysis, results of this research indicate that user
participation has positive direct relationship with system success. In using the effect of three
contingency factors, results indicate that these factors were found to play key role on the
relationship. Top management support, task complexity, and locus of control were proved to
be quasi moderator. These findings suggest that several contingency factors can ensure high
level of system success.
Key words: User Participation, top management support, task complexity, locus of
control, system success.
Computer and information systems based on computer are now present and have
been used in many organization, i.e. private or public sector organization. Many
literatures indicate that the used of computer information systems can improve
organization’s efficiency and effectiveness. The role of information system as a tool to
provide information, either management or accounting information, more required. In
private or public sector organization the role extended. With the reformation in every
sector, especially public desire for organization performance transparency, the role of
information system becomes more important.
BUMN as one of state assets, viewed by public because of they used of public
money (subsidized) and as state financial sources. Therefor the development of
information system base on computer needed to improve their performance. This
concordance with Steven, et al (1994) research result. The research indicates that the
used of information technology in public sector can improve their productivity.
Further more, research by Kraemer, et al (1993) on 260 manager in more than 40
public sector organization in America, shows that computer information needed by
public manager to control their financial resources. Thus, research in information
system success still very interesting.
The importance of user participation in the systems development process has
been recognized in many literatures. The research evidence, however, doesn’t
support this. Research by Straub and Tower (1988) and Kappelan and McLean (1991),
quoted by McKeen, et al (1994) indicate coefficient determination R
0.078 and 0.083.
Research by McKeen, et al (1994) indicates R