SIMPOSIUM NASIONAL AKUNTANSI VI
Surabaya, 16 – 17 Oktober 2003
THE RELATIONSHIP BETWEEN USER PARTICIPATION
AND SYSTEM SUCCESS: STUDY OF THREE CONTINGENCY FACTORS ON BUMN IN INDONESIA
DIAH HARI SURYANINGRUM
UPN “Veteran” Jawa Timur
User participation in information system development is considered the key to system success in
organization. The empirical evidence, however, does not support this. To explain such equivocal result, the effect of
three contingency factors – top management support, task complexity, and locus of control – as moderating variables
on the relationship between user participation and system success were investigated on BUMN in Indonesia.
Using Moderated Regression Analysis, results of this research indicate that user participation has positive
direct relationship with system success. In using the effect of three contingency factors, results indicate that these
factors were found to play key role on the relationship. Top management support, task complexity, and locus of control
were proved to be quasi moderator. These findings suggest that several contingency factors can ensure high level of
Key words: User Participation, top management support, task complexity, locus of control, system success.
Computer and information systems based on computer are now present and have been used in many
organization, i.e. private or public sector organization. Many literatures indicate that the used of computer
information systems can improve organization’s efficiency and effectiveness. The role of information system
as a tool to provide information, either management or accounting information, more required. In private or
public sector organization the role extended. With the reformation in every sector, especially public desire
for organization performance transparency, the role of information system becomes more important.
BUMN as one of state assets, viewed by public because of they used of public money (subsidized)
and as state financial sources. Therefor the development of information system base on computer needed
to improve their performance. This concordance with Steven, et al (1994) research result. The research
indicates that the used of information technology in public sector can improve their productivity. Further
more, research by Kraemer, et al (1993) on 260 manager in more than 40 public sector organization in
America, shows that computer information needed by public manager to control their financial resources.
Thus, research in information system success still very interesting.
The importance of user participation in the systems development process has been recognized in
many literatures. The research evidence, however, doesn’t support this. Research by Straub and Tower
(1988) and Kappelan and McLean (1991), quoted by McKeen, et al (1994) indicate coefficient
0.078 and 0.083. Research by McKeen, et al (1994) indicates R
0.166 and Choe (1996)
0.108. Research in Indonesia for the same field have done by Setianingsih and Indriantoro (1998), Rahayu