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Management CH. 4 - decision making process of specifying...

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decision making process of specifying the nature of a particular problem or opportunity and selecting among the available alternatives to solve the problem or capitalize on the opportunity formulation involves identifying a problem or opportunity acquiring information developing desired performance expectations and diagnosing the causes and relationship among factors affecting the problem or opportunity solution a process involving generating alternatives selecting the preferred solution and implementing the decided course of action rational/classical model a seven step model of decision making that represent the earliest attempt to model decision processes problem a gap between existing and desired performance identifying decision situations [step one] recognizing that a decision making situation exists/ that problems or opportunities exist opportunity a chance to achieve a more desirable state than the current one perception the way you look at a situation
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