Chapter 11,12-Business Operations for printing

Chapter 11,12-Business Operations for printing - Operations...

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Operations Management Wed Feb 3, 2010 Back to Leadership Production Processes
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Leadership is …. in the eye of the follower only followers decide if they will follow effective leaders engage in behaviours to which followers respond emotionally and cognitively effective leaders monitor how these behaviours affect the hearts and minds of their followers
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Glengarry Glenross video case This speech was motivating Very clear connection between P and O Performance was clearly defined This speech was demotivating Breakdown of E P expectancy because of an inability to act on strong sales leads
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EXPECTANCY THEORY THE MODEL Motivation Effort Performance Outcomes (Rewards) Ability
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Overview What is Operations Management? Operations and the Process View Capacity Analysis Productivity and Quality
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Operations Management - Definition Operations Management: the management of the transforming processes that convert inputs into products and services.
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OM Involves Managing Transformations Input Outputs goods services Transformation Process
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Transformations Physical manufacturing Teaching schools, universities Locational transportation Exchange retailing Storage warehousing Physiological health care Informational telecommunications
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Growing Service Sector Currently account for a close to 70% of GNP (up from less than 60% in 1950’s During the same time period contribution of manufacturing declined steadily Service Sector currently accounts for almost 80% of total employment See p. 343
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Three Views of OM 1. As a function 2. As a profession 3. As a set of decisions
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CEO Accounting and Finance Vice President of Manufacturing Marketing Human Resources Engineering (Product Design) Plant Supervisor Materials Management Industrial Engineering Quality Assurance Distribution Production and Inventory Control Purchasing Plant Engineering: Capacity Maintenance Layout Work Measurement Process Design First-line Supervisor First-line Supervisor First-line Supervisor First-line Supervisor Production Workers
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Where CEO’s Learn the Ropes 35.8 22.5 20.8 9.6 8.8 2.5 Production Finance Marketing Research Legal Other
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Examples of OM Decisions Strategic decisions Capacity Planning Facility Location and Layout Process Design Tactical Decisions Equipment selection Supplier Selection Hiring/Layoffs Setting Output Levels Operational Production Scheduling Sequencing Inventory management
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What is a Process? A process transforms inputs to outputs by means of capital and labor resources via a network of activities and buffers. Transformed inputs flow through the
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Chapter 11,12-Business Operations for printing - Operations...

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