COM3110Notes

COM3110Notes - Communications 19/09/2008 12:18:00 ← Test...

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Unformatted text preview: Communications 19/09/2008 12:18:00 ← Test Review ← Chapter 1 ← Why is communication important? ← Changing communication workplace? ← ← Chapter 2 ← Purpose, channel, audience ← You view ← Audience benefits ← ← Chapter 3 ← Direct vs. indirect pattern ← Frontloading ← Parallelism ← Comma splice, run ons, fragments ← Active and passive voice ← ← Chapter 4 ← Conciseness ← Flabby (wordy) ← Wordy prepositional phrases ← Long lead ins ← Needless adverbs ← Redundancy ← Clichés, slang ← ← August 29, 2008 ← Communicating environment in corporate America circa 2008 • Flattened Management Hierarchy- ← • King (CEO) ← ← Mid management eliminated from Pyramid ← ← Participatory management or work groups- be involved in decision making process, split in small groups ← • Global competition (Globalization) o Been a case since 1998 o Learn Chinese o The economy is going to flip upside down • Innovative Communication Technologies o Email o Chat o Instant messenger • New work environments • Information as an asset (commodity) o Shifting information around • ← September 3, 2008 ← Communication skill based example topics • Individual skills o Business dining etiquette o Wine pouring o Business attire o Networking o Self branding • Group skills o Team building o Dealing with difficult… o Coping with engendering, diversity o Gender issues o Sexual harassment o Feedback • Cross cultural skills o Doing business in… o Spanglish o Intercultural communication software o Consulting • Presentation skills o PPT/visual o Delivery • Customer service o Feedback o Phone skills o Email/internet for etiquette o Business cards ← ← September 5, 2008 ← Channel • Email • Phone conversation • Conference call • Memo • Letter • Conversation face to face • Instant message/text • presentation ← You chose your channel based on purpose and audience • Purpose o Audience o Channel ← Media richness-the more media rich something is the more conversation feedback it will have back ← ← Characteristics of business writing language • Use the “You” attitude o Avoid we o 1 st person pronouns (I, me, mine, myself, we, us, our, and ourselves) DON’T USE! o 2 nd person (you, your, yours, yourself, yourselves) DO USE! • Emphasize reader benefits o We need to verify your identity to reduce fraud. (BAD) o For your protection, please… (GREAT) • Conversational o Short to the sentences fewer than twenty words • Plain English o Avoid jargon=language of a profession or vocation • Familiar words o get rid of thesauruses o egregious=very bad DON’T USE!...
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This note was uploaded on 03/05/2011 for the course AFH 3000 taught by Professor Gomez during the Spring '11 term at FIU.

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COM3110Notes - Communications 19/09/2008 12:18:00 ← Test...

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