COMpersuasive

COMpersuasive - think that tips are optional. For servers,...

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Brittany Smith 1041 NW 203 rd street Miami, FL 33169 October 15, 2008 Nicholas Ruiz General Manager Bayside Inn Golf and Beach Resort 9300 Emerald Coast Parkway West Sandestin, FL 32550-7268 Dear Mr. Ruiz: You are a server working at a fine dining restaurant. You have just finished serving a group of ten people and the bill added up to one thousand dollars, which means that the tip will be around one hundred dollars. Unfortunately, when the group leaves your tip it was only twenty dollars. Centered in the heart of a 2,400-ace- Florida paradise, the Bayside Inn Golf and Beach Resort offers gracious hospitality and beautiful accommodations. Its restaurant, Dolphin Watch, overlooks the scenic Choctawhatchee Bay, a perfect place to spy dolphins. As a server at Dolphin Watch, I enjoy working in this resort setting—except for one thing. Most customers do not leave a tip. I know my service is excellent, but customers seem to
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Unformatted text preview: think that tips are optional. For servers, however, tips are 80 percent of their income. In a recent New York Times article, some restaurantslike the famous Coach House Restaurant in New Yorkautomatically add a 15 percent tip to the bill. In Santa Monica the Lula restaurant prints gratuity guidelines on checks, showing customers what a 15 or 20 percent tip will be. Recently, American Express developed a gratuity calculation feature on its terminals. This means that diners dont even have to do the math! Can we count on you to adopt mandatory tipping guidelines for the restaurant? This will enable servers to not worry about their tip expectations after a customer leaves. Sincerely, Brittany Smith Dolphin Watch Server BS Enclosure...
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