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notes 16 - Interpersonal Communication The Basics Lecture...

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Interpersonal Communication The Basics Lecture Material by Kevin Skidmore Communication and Relational Dynamics Dialectic tensions Inherent conflicts that arise when two opposing or incompatible forces exist simultaneously Metacommunication Messages (usually) (relational) that refer to other messages: communication about communication Relational transgressions One partners violation of the explicit or implicit terms of the relationship: letting the other one down in some important way Ten keys to effective listening: 1.) Get outside yourself 2.) Work on your own self-esteem 3.) Put yourself in uneasy situations to listen 4.) Use variety of ways to make notes 5.) Listen to key ideas and themes 6.) Use the spare brain time 7.) Have internal dialogue within the conversation 8.) Watch for emotional “trigger” words and don’t allow them to take you on a trip 9.) Assume the position get into a listening position, lets speaker know you are in tuned and focus on them 10.)
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  • Fall '09
  • KevinSkidmore
  • Kevin Skidmore, Kevin Skidmore Communication, Relational Dynamics Dialectic, tensions Inherent conflicts

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