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notes 6 - Interpersonal Communication The Basics Lecture...

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Interpersonal Communication The Basics Lecture Material by Kevin Skidmore Crucial Conversations Study Guide 1.) Ways to recognize you are in a crucial conversation Stakes are high, emotions run, and views vary It is physical – fist clenching, jaw tightening, heart beating, emotional too 2.) Benefits of developing tools for handling crucial conversations You could improve your organization You could improve your relationships You could become a better person You could revitalize your community (you could become a better “communicator) You could improve your personal health 3.) Tools that help develop crucial conversation skills Three questions to ask yourself What do I REALLY want? What do I want for Me? What do I want for the other person? What do I want for the relationship? 4.) What is dialogue? Is the free flow of meaning between two or more people What is the one key that leads to greater dialogue? To get relevant information out in the open Expressing opinions and share feelings Free flow of meaning and encouraging it *The Pool of Shared Meaning* Fill it up and make it safe to do so Why is dialogue such an important element of handling crucial conversations? To share ideas and meaning To continue to talk about things Shared pool of meaning Learn the skills to stay in dialogue
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5.) What are the three basic questions one needs to address when starting from the heart? Explain the importance of each question Change yourself – look within yourself What do I REALLY want?
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