notes 5 - Interpersonal Communication The Basics Lecture...

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Interpersonal Communication The Basics Lecture Material by Kevin Skidmore Crucial Conversations How can you tell you are in a crucial conversation? You are in a discussion with two or more people where stakes are high, opinions vary, and emotions run strong What are at least three benefits of learning how to handle crucial conversations effectively? Can improve your organizations, your relationships, and your overall health What is dialogue? It is the free flow of meaning between two or more people What is the one key that leads to greater dialogue? Pool of shared meaning Why is dialogue such an important element of handling crucial conversations? It can lead to success What is the one reality and three basic questions that address start with heart? Reality – can only change myself, only responsible for me What do I REALLY want for me What do I REALLY want for the other person What do I REALLY want for the relationship What are the two extreme reactions? Violence or silence
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notes 5 - Interpersonal Communication The Basics Lecture...

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