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Unformatted text preview: Emotional tone of a relationship Value Respect Commitment Forgiveness Five Basic Conflict Management Styles Handling conflict Avoiding occurs when people nonassertively ignore or stay away from conflict Accommodating occurs when you allow others to have their way rather than asserting your own point of view Competing flipside of accommodating Passive aggression Direct aggression Compromising gives both people at least some of what they want, although both sacrifice part of their goals Collaborating concern for themselves and others Indirect Communication Lose-Lose Problem Solving An approach to conflict resolution in which neither side achieves its goals. Sometimes lose-lose outcomes result from both parties seeking a win-lose victory over each other. In other cases, the parties settle for a lose-lose outcome (for example, compromise) because they cannot find any better alternative....
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This note was uploaded on 03/06/2011 for the course COMM 221 taught by Professor Kevinskidmore during the Fall '09 term at Boise State.
- Fall '09