notes 2 - Emotional tone of a relationship Value Respect...

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Interpersonal Communication The Basics Lecture Material by Kevin Skidmore Lying A breach of ethics Benevolent – unmalicious/common Can have grave consequences Honesty important if relationship is important Exaggerations – better stories “tall tales” Reasons – to save face To avoid tension or conflict To guide social interaction To expand or reduce relationships To gain power Effects – threatens relationships Have to redefine them Feelings are betrayed Provokes a relationship crisis Could lead to relationship ending Equivocating Faced with choice between lying and telling an unpleasant truth – this is done Equivocal language – has two or more equally plausible meanings Choose between telling the truth and lying Choice whether to make response clear or vague It spares the receiver from embarrassment It can save face for both the sender and receiver It provides an alternative to lying Saving Face Behavior Interpretation Feeling Consequence Intention
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Communication Climate
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Unformatted text preview: Emotional tone of a relationship Value Respect Commitment Forgiveness Five Basic Conflict Management Styles Handling conflict Avoiding occurs when people nonassertively ignore or stay away from conflict Accommodating occurs when you allow others to have their way rather than asserting your own point of view Competing flipside of accommodating Passive aggression Direct aggression Compromising gives both people at least some of what they want, although both sacrifice part of their goals Collaborating concern for themselves and others Indirect Communication Lose-Lose Problem Solving An approach to conflict resolution in which neither side achieves its goals. Sometimes lose-lose outcomes result from both parties seeking a win-lose victory over each other. In other cases, the parties settle for a lose-lose outcome (for example, compromise) because they cannot find any better alternative....
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This note was uploaded on 03/06/2011 for the course COMM 221 taught by Professor Kevinskidmore during the Fall '09 term at Boise State.

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notes 2 - Emotional tone of a relationship Value Respect...

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