Chapter_2_The_General_Manager

Chapter_2_The_General_Manager - The General Manager The...

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Unformatted text preview: The General Manager The General Manager • General Manager (G.M.) – The traditional title used to identify the individual at a hotel property who is responsible for final decision making regarding property-specific operating policies and procedures. • Investor Relations • FF&E – The term used to to refer to the furniture, fixtures and equipment used by a hotel to service its guests. • Brand Affiliation Management • Quality Inspection Scores – a.k.a QA scores. The result of inspections conducted by a franchise company to ensure that franchisor-mandated standards are being met by the franchisee. It is used to measure the effectiveness of the G.M. The General Manager The General Manager • Community Relations • Executive Committee Facilitation Human Resource Manager Hotel staffing needs Controller Accounting needs Front Office Manager Guest services and room sales Executive Housekeeper Property cleanliness Food & Beverage Director F & B production and Service Director of Security Guest, employee and property safety and security Marketing Director Revenue production and promotion Chief Engineer Upkeep of physical facilities Ex...
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This note was uploaded on 03/06/2011 for the course HFT 4000 taught by Professor Brown during the Spring '11 term at FIU.

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Chapter_2_The_General_Manager - The General Manager The...

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