health study guide2

health study guide2 - -Goals and assessment What decreases...

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Hosptials Specialization effects quality Strategy determines structure What is the goal of a hospital? Make money Provide care (providing good care results in making money) To achieve efficiency you need specialization Specialization leads to departmentation Quality Assessment and Insurance U.S has good quality * very UNEVEN quality care. Quality-the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge maximize human potential providing individual care to meet individual needs Quality Assessment-form of testing or evaluation at any point in time Quality Assurance- making ongoing improvements Both deal with assessing and making changes What increases the gap?
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Unformatted text preview: -Goals and assessment What decreases the gap? Procedure Process Protocols Policies TQM=total quality management mean the CQI=continuous quality improvement same thing Key Principles Team oriented Inter-diciplinary Cross-functional team Always set high goals Customer satisfaction Assessment oriented Internal customer/external Consumer and workers= customers Reciprocal- back and forth TQM worked less successful in health care business Epidemiological- data about diseases Evidence base medicine- digging into research to determine best practice Best practice is clinical guidelines SPO- structure, process, outcomes. Donna bideons model Nursing homes are assessed by SPO...
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health study guide2 - -Goals and assessment What decreases...

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