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Unformatted text preview: -Goals and assessment What decreases the gap? Procedure Process Protocols Policies TQM=total quality management mean the CQI=continuous quality improvement same thing Key Principles Team oriented Inter-diciplinary Cross-functional team Always set high goals Customer satisfaction Assessment oriented Internal customer/external Consumer and workers= customers Reciprocal- back and forth TQM worked less successful in health care business Epidemiological- data about diseases Evidence base medicine- digging into research to determine best practice Best practice is clinical guidelines SPO- structure, process, outcomes. Donna bideons model Nursing homes are assessed by SPO...
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- Spring '11