Chapter 2 - Exam 2 MULTIPLE CHOICE. Choose the one...

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Exam 2 MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 56) Which of the following is not part of the definition of collaboration? A) diverging goals B) communicating C) working together D) coordinating 56) 57) Which of the following is one of the three critical factors that drive the effectiveness of a collaborative effort? A) hardware B) information systems C) procedures D) workflow control 57) 58) Seema John, the floor supervisor at a call center, calls Bryan, an executive, into her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Seema is just throwing her weight around. Which component of collaboration seems to be dysfunctional in this scenario? A) The office lacks a communication system. B) Seema s ʹ content management skills are questionable. C) Seema seems to be poor in workflow management. D) Bryan needs to learn to receive feedback. 58) 59) When multiple users are contributing and changing documents, schedules, task lists, assignments, and so forth, one user s ʹ work might interfere with that of another. Also, it is important to know who made what changes, when, and why. Which aspect of collaboration is being discussed here? A) workflow control B) feedback process C) communication system D) content management 59) 60) A critical aspect of content management is the authority to manage data. Some are allowed to create, edit, and delete content, others are restricted to edit, and still others are restricted to a read -only status. This is managed through . A) iterative systems B) feedback systems C) permissions D) communication rights 60) 61) Which of the following statements is true regarding collaborative systems? A) Information systems play a key role in enforcing permissions for content management. B) Creating and formalizing workflows is the most critical collaborative task for ad hoc workgroups. C) Content -management system is a process by which content is created, edited, used, and disposed. D) The three collaboration drivers are equally important for all collaborations. 61) 62) A(n) is a process or procedure by which content is created, edited, used, and disposed. A) communication system B) feedback flow C) workflow D) iteration 62) 63) iPhones and Blackberries are examples of the hardware component of collaboration information systems. A) client B) workflow C) server D) virtual 63) 4
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64) hardware consists of computers that are installed and operated by IT professionals and support the collaboration system. A) Support B) Program C) Server D) Client 64) 65) Which of the following is not an example of a collaboration application? A) Microsoft Groove
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Chapter 2 - Exam 2 MULTIPLE CHOICE. Choose the one...

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