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Unformatted text preview: customers could change anything from any internet connection without calling the customer service number and have to wait for hours prior to speaking with a person. The situation that the company JetBlue was in could have been avoided if they would have had the proper IT (information technology) in place to keep up with the customer load they had. The information system that they had in place would have been good in the 19 th century prior to the higher technology of the 20 th century. The companies IT Department should have thought about the different factors like the weather and mechanical issues. The training of all employees (managers included) on an updated information technology system; this way if an issue was to occur there would not be any mass confusion on how to handle a problem of this nature....
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- Spring '10
- Business Information Systems