Formal Business Report

Formal Business Report - Formal Business Report ACCOR GROUP...

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Unformatted text preview: Formal Business Report ACCOR GROUP Prepared for Anne E. King, Professor of Technology and Communication in Business Prepared by Marko Urlic Student at Mount Mercy College November 10 th , 2009 1 CONTENTS PAGE Executive Summary………………………………………………………………………………… ………….. 2 Introduction…………………………………………………………………………… ………………………….. 3 Planning and Processes………………………………………………………………………………… ……. 3 • Development Strategy………………………………………………………………………… …… 3 • Management of the Risks………………………………………………………………………….. 4 • Integration Culture…………………………………………………………………………… ……... 5 Quality…………………………………………………………………………………… ………………………..… 6 • Quality Management…………………………………………………………………… …………… 6 • Sustainable Development Management…………………………………………………….. 6 Resource Management…………………………………………………………………………… …….......... 7 • Human Resources Marketing………………………………………………………………........ 7 • Local Management…………………………………………………………………… ……............... 7 2 • Services to the Employees and to the Assistants………………………………………… 8 Conclusion……………………………………………………………………………… ………………………….. 8 Recommendations…………………………………………………………………… ………………………… 9 Work Cited……………………………………………………………………………………… ……………….. 10 EXECUTIVE SUMMARY The objective of this report is to present an analysis of the functions of the service operations management of the group Accor. INTRODUCTION The group Accor, present in 140 countries with 168,000 assistants, is European leader and worldwide group in the universe of the trip, tourism and services with two big international trades: • The hotel business, with Sofitel, Novotel, Mercury, Suitehotel, Ibis, Etap Hotel, Formula 1, Motel 6 and Red Roof Inns, more than 4,000 hotels (more than 480,000 rooms) in 87 countries, the casinos, the trip agencies and the restaurants 3 • The services to the businesses and to the public groups: 21 million of people in 35 countries, using an extensive range of benefits of which Accor assures the conception and the management....
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Formal Business Report - Formal Business Report ACCOR GROUP...

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