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Unformatted text preview: Chapter 1: Organizational Behavior and Key Competencies Chapter 1 Organizational Behavior and Key Competencies CHAPTER OVERVIEW One theme of this book is to demonstrate that there are no easy or complete answers as to why people and organizations functions smoothly or fail to do so. Our goal is to assist you in learning how to understand the behavior of individuals in organizations. This will guide you through your career in addressing organizational and behavioral issues and developing ways to resolve them. An overarching theme of this book is to demonstrate the importance of organizational behavior to you and your own effectiveness. You are or probably will be an employee of an organization —and in all likelihood of several organizations—during your career. You may eventually become a team leader, a manager, or an executive. Studying organizational behavior will help you attain the knowledge and competencies needed to be an effective employee, team leader, manager, and/or executive. The knowledge and competencies that you acquire will help you diagnose, understand, explain, and act on what is happening around you in your job. In the first section of this chapter, we introduce our general learning framework for enhancing individual, leader, team, and organizational effectiveness. In the remaining sections of this chapter, we explain each of the seven key competencies that are woven into the chapters throughout the book. • The self competency. • The communication competency. • The diversity competency. • The ethics competency. • The across cultures competency. • The teams competency. • The change competency. 1 | Chapter 1: Organizational Behavior and Key Competencies LEARNING GOALS Upon completion of this chapter, the students should be able to: • Describe the framework for learning about organizational behavior. • Explain the self competency and its importance to effectiveness . • Explain the communication competency and its importance to effectiveness. • Explain the diversity competency and its importance to effectiveness. • Explain the ethics competency and its importance to effectiveness. • Explain the across cultures competency and its importance to effectiveness. • Explain the teams competency and its importance to effectiveness. • Explain the change competency and its importance to effectiveness. CHAPTER OUTLINE I. Learning from Experience: John Yokoyama, Pike Place Fish Market II. Learning Framework A. The Individual in Organizations B. Leaders and Teams in Organizations C. The Organization Itself D. Key Competencies II. Self Competency A. Key KSAs B . Self Competency—John Yokoyama’s Development Journey C. Career Development III. Communication Competency A. Key KSAs B. Communication Competency—Tony Dungy and Lovie Smith IV. Diversity Competency A. Key KSAs B. Categories of Diversity C. Diversity Competency—Patricia Harris, McDonald’s Chief Diversity Officer V. Ethics Competency A. Key KSAs B. Ethical Dilemmas C. Ethics Competency—Ron James Fosters Ethical Business Cultures 2 Chapter 1: Organizational Behavior...
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- Winter '10
- Ethics , key competencies