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Chapter_02 - 41 | Chapter 2 Understanding Individual...

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41 | Chapter 2: Understanding Individual Differences Chapter 2 Understanding Individual Differences CHAPTER OVERVIEW In this chapter, we focus first on the individual to help you develop an understanding of organizational behavior. Individual differences may be physical, psychological, or emotional. The individual differences that characterize you make you unique. Perhaps you have a dynamic personality and enjoy being the center of attention, whereas others you know avoid crowds and do not have the same energy level as you. Whenever you attempt to understand individual differences, you must also analyze the situation in which the behavior occurs. A good starting point in developing this understanding is to appreciate the role of personality in organizations. In this chapter, we discuss individual differences in personality attitudes and emotions. We begin by addressing the concept of personality. Later in the chapter, we explore the role of attitudes and emotions in organizational behavior. LEARNING GOALS Upon completion of this chapter, the students should be able to: Explain the basic sources of personality determinants. Identify a set of personality characteristics that affect behavior. Describe how attitudes influence performance. Explain how emotions impact performance. CHAPTER OUTLINE I. Learning from Experience: Richard Branson, CEO, Virgin Group, Ltd . II. Personality Determinants A. Heredity B. Environment III. Personality and Behavior A. Big Five Personality Factors B. Self-Esteem C. Locus of Control
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42 | Chapter 2: Understanding Individual Differences D. Introversion and Extroversion E. Emotional Intelligence F. Role of Personality in Organizations G. Teams Competency: Why Personality is Important at Starbucks H. Managerial Guidelines IV. Work Attitudes and Behavior A. Components of Attitudes B. Key Work Related Attitudes: Hope, Job Satisfaction, and Organizational Commitment C. Communications Competency: Creating Positive Attitudes at The Container Store V. Managing Emotions at Work A. A Model of Emotions B. Across Cultures Competency— Emotions in Japan C. Managerial Guidelines VI. Chapter Summary A. Key Terms and Concepts B. Discussion Questions VIII. Experiential Exercises A. Experiential Exercise: Self Competency––What Are Your Cultural Values? B. Experiential Exercise: Self Competency ––What’s Your Emotional IQ KEY TERMS AND CONCEPTS Thirty-one key terms and concepts are developed in Chapter 2. The key terms and concepts, along with definitions or appropriate descriptions, are as follows: Agreeableness: a person’s ability to get along with others. Anticipatory emotions: the emotions that individuals believe they will feel after achievement or failure of reaching their goal. Attitudes: relatively lasting feelings, beliefs, and behavioral tendencies aimed at specific people, groups, ideas, issues, or objects.
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