Chapter_03

Chapter_03 - Chapter 3 Perceptions and Attributions Chapter...

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Unformatted text preview: Chapter 3: Perceptions and Attributions Chapter 3 Perceptions and Attributions CHAPTER OVERVIEW In this chapter, we explore the importance of perception and attribution . First, we describe the perceptual process. The psychological process of perception is explored via a model that describes six sequential steps: environmental stimuli, observation, perceptual selection, perceptual organization, interpretation, and response. Then, we examine the external and internal factors that influence perception, the ways that people organize perceptions, the process of person perception , and various errors in the perceptual process. Finally, we explore the attributions that people make to explain the behaviors of themselves and others. LEARNING GOALS Upon completion of this chapter, the students should be able to: • Describe the major elements in the perceptual process. • Identify the main factors that influence what individuals perceive. • Identify the factors that determine how one person perceives another. • Describe the primary errors in perception that people make. • Explain how attributions influence behavior. CHAPTER OUTLINE I. Learning from Experience: Thia Breen, President, Estee Lauder Americas and Global Business Development II. The Perceptual Process A. Across Cultures Competency: Feng Shui in Singapore III. Perceptual Selection A. External Factors B. Communications Competency: Just My Type 78 Chapter 3: Perceptions and Attributions C. Internal Factors IV. Person Perception A. The Perceived B. The Perceiver C. The Situation in Foreign Assignments D. Self Competency—Doing Business in Arab Countries V. Perceptual Errors A. Perceptual Accuracy B. Perceptual Defense C. Stereotyping D. Halo Effect E. Projection F. Impression Management VI. Attributions: Why People Behave as They Do A. The Attribution Process B. Internal Versus External Causes of Behavior C. Ethics Competency—Sanjay Kumar D. Attributions of Success and Failure VII. Chapter Summary A. Key Terms and Concepts B. Discussion Questions VIII. Experiential Exercise and Case A. Experiential Exercise: Self Competency---The Perception Process B. Case: Self Competency —John Kerner KEY TERMS AND CONCEPTS Nineteen key terms and concepts are developed in Chapter 3. The key terms and concepts, along with definitions or appropriate descriptions, are as follows: Attribution process: refers to the ways in which people attempt to understand the causes of their own and others’ behavior. Expatriates: those employees who live and work outside of their home country. Feng shui: the belief that space needs to be in harmony with the environment. Fundamental attribution error: refers to the tendency that people have to underestimate the impact of situational factors and to overestimate the impact of personal factors in evaluating 79 Chapter 3: Perceptions and Attributions | someone else’s behavior....
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Chapter_03 - Chapter 3 Perceptions and Attributions Chapter...

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