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Chapter_07 - Chapter 7: Workplace Stress and Aggression |...

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Unformatted text preview: Chapter 7: Workplace Stress and Aggression | 208 Chapter 7 Workplace Stress and Aggression CHAPTER OVERVIEW In Chapter 7, we explain the nature of stress, discuss the role of personality differences in handling stress, identify key causes of stress, review the effects of stress, outline actions that can be taken to help manage stress, and discuss three types of workplace aggression. Job stress is a common and costly problem in the workplace, leaving few workers untouched. Managers that ignore employee stress, or assign it a low priority, are likely to see declines in productivity, morale and increased legal costs. The negative consequences of stress are so dramatic that managers need to take action to reduce excessive employee stress in the workplace and assist employees in developing stress-coping skills. Otherwise, they will risk paying considerable damages in claims for personal injury caused by the working environment. It is our position that proactive stress management leadership and practices are the right and effective thing to do. At times, stress may be triggered by major types of workplace aggression. LEARNING GOALS Upon completion of this chapter, the students should be able to: • Explain the nature and influence on creating stress. • Describe how different personalities react to stressful situations. • Identify the key sources of work-related stressors. • State the potential effects of severe stress on health, performance, and job burnout. • Identify individual and organizational guidelines for managing workplace stress. • Explain four major types of workplace aggression: bullying, sexual harassment, violence, and aggression toward the organization itself. CHAPTER OUTLINE I. Learning from Experience: Tracy Daw’s Stress at Intel UK II. Nature of Stress A. Fight-or-Flight Response Chapter 7: Workplace Stress and Aggression | 209 B. Influences on the Stress Experience III. Personality Differences and Stress a. The Type A Personality b. Self Competency—Stuart Krohn’s Personal Development c. The Hardy Personality IV. Key Sources of Stressors A. Work-related Sources B. Ethics Competency—Bruce’s Stressful Dilemmas C. Life Stressors V. Effects of Stress A. Effects on Health B. Effects on Performance C. Effects on Job Burnout VI. Managing Stress A. Individual Guidelines B. Organizational Guidelines C. Change Competency----Cianbro’s Evolving Wellness Program VII. Workplace Aggression A. Defense Mechanisms and Aggression B. Workplace Bullying C. Sexual Harassment D. Diversity Competency—Office WorksRX’ Sexual Harassment Policy E. Workplace Violence F. Aggression toward the Organization VIII. Chapter Summary A. Key Terms and Concepts B. Discussion Questions IX. Experiential Exercise and Case A. Self Competency—Support in Coping with Work-Related Stress Inventory B. Ethics Competency––Ethical Dilemma at Northlake KEY TERMS AND CONCEPTS Chapter 7: Workplace Stress and Aggression | 210 Thirty key terms and concepts are developed in Chapter 7. The key terms and concepts, along Thirty key terms and concepts are developed in Chapter 7....
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This note was uploaded on 03/07/2011 for the course MGMT 6131 taught by Professor Flynn during the Winter '10 term at GCSU.

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Chapter_07 - Chapter 7: Workplace Stress and Aggression |...

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