Chapter_08

Chapter_08 - 248 | Chapter 8 Fostering Interpersonal...

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Unformatted text preview: 248 | Chapter 8: Fostering Interpersonal Communication in Organizations Chapter 8 Fostering Interpersonal Communication in Organizations CHAPTER OVERVIEW Chapter 8 focuses on providing a path for you to enhance your communication competency with an emphasis on interpersonal communication. Interpersonal communication refers to a limited number of participants who (1) are usually in proximity to each other, (2) use many sensory channels, and (3) are able to provide immediate feedback . First, we discuss the process, types, and patterns of verbal, nonverbal, and other forms of communication used by employees on the job. Second, we present ways to foster ethical interpersonal dialogue in organizations. Third, we examine the nature and importance of nonverbal communication in interpersonal communication. Fourth, we review the role of communication networks in organizations, including the impacts of e-mail technology. LEARNING GOALS Upon completion of this chapter, the students should be able to: • Describe the core elements of interpersonal communication. • Explain and apply the interrelated factors that enable ethical communications. • Describe and effectively apply nonverbal communication in interpersonal communications. • Describe and apply communication networks in interpersonal communication. 249 | Chapter 8: Fostering Interpersonal Communication in Organizations CHAPTER OUTLINE I. Learning from Experience: Kevin Sharer, Learning from Failure II. Elements of Interpersonal Communication A. Sender and Receiver B. Transmitters and Receptors C. Messages and Channels D. Media Richness E. Meaning and Feedback F. Interpersonal Barriers G. Cultural Barriers H. Across Cultures Competency—Nokia’s Approach to Understanding Cultural Context III. Ethical Interpersonal Communications A. Communication Openness B. Constructive Feedback C. Appropriate Self-Disclosure D. Active Listening E. Change Competency — Sue Powers’ Communication Practices for Introducing Change IV. Nonverbal Communication A. Types of Nonverbal Cues B. Communication Competency―Traveling with Agility C. Cultural Differences D. Status Differences V. Interpersonal Communication Networks A. Individual Network B. Informal Group Network C. Self Competency—Andras Amezuita Develops Networks at Mattel D. Formal Employee Network E. Managerial Guidelines F. Impacts of E-mail VI. Chapter Summary A. Key Terms and Concepts B. Discussion Questions VII. Experiential Exercise and Case A. Experiential Exercise: Communication Competency—Political Skill Inventory B. Case: Diversity Competency—Susan’s Blog and PwCs Unique People Experience Chapter 8: Fostering Interpersonal Communication in Organizations | 250 Initiative KEY TERMS AND CONCEPTS Thirty-eight key terms and concepts are developed in Chapter 8. The key terms and concepts, along with definitions or appropriate descriptions, are as follows: Active listening: paying attention, withholding judgment, reflecting, clarifying, summarizing,...
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Chapter_08 - 248 | Chapter 8 Fostering Interpersonal...

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