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Ch01 - Chapter 1Organizational Behavior and Key...

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Chapter 1—Organizational Behavior and Key Competencies TRUE/FALSE 1. In Learning from Experience: John Yokoyama, Pike Place Fish Market, the principle of being-in- alignment means being guided by a vision of possibility. ANS: F The principle of being-in-alignment is based on a common purpose that honors diversity of thought, creates enormous synergy, and leads to ongoing breakthroughs. PTS: 1 DIF: Easy REF: p. 3-4 NAT: AACSB Analytic | Creation of Value MSC: Recall 2. In Learning from Experience: John Yokoyama, Pike Place Fish Market, the principle of personal power involves empowering associates to take personal responsibility for the whole job. ANS: T PTS: 1 DIF: Easy REF: p. 3-4 NAT: AACSB Analytic | Creation of Value MSC: Recall 3. Organizational behavior is the study of individuals and groups within an organizational context, and the study of internal processes and practices as they influence the effectiveness of individuals, teams, and organizations. ANS: T PTS: 1 DIF: Easy REF: p. 4 NAT: AACSB Analytic | Creation of Value MSC: Recall 4. A competency is an interrelated set of perceptions, attitudes, and values that enable an employee to provide value to the organization. ANS: F A competency is an interrelated cluster of knowledge, skills, and abilities needed by an individual to be effective in most professional and managerial positions. PTS: 1 DIF: Easy REF: p. 4 NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension 5. A competency is an interrelated cluster of knowledge, skills, and abilities needed by an individual to be effective. ANS: T PTS: 1 DIF: Easy REF: p. 4 NAT: AACSB Analytic | Individual Dynamics MSC: Recall 6. The seven key competencies described in the text are important only to those employees who are working in managerial or leadership positions. ANS: F The seven key competencies are increasingly important to the effectiveness of virtually all employees, not simply those in managerial and leadership roles. PTS: 1 DIF: Moderate REF: p. 4 NAT: AACSB Analytic | Individual Dynamics MSC: Recall
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7. The seven key competencies needed for achieving effectiveness in organizational behavior are so highly interrelated that it is impossible to specify rigid boundaries between them. ANS: T PTS: 1 DIF: Difficult REF: p. 4 NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension 8. Decision making in organizations isn’t particularly orderly or totally within the control of managers. ANS: T PTS: 1 DIF: Easy REF: p. 6 OBJ: 1-1 NAT: AACSB Analytic | Individual Dynamics MSC: Recall 9. The ability of organizations to achieve their goals depends on the degree to which leadership abilities and styles enable managers and team leaders to plan, organize, control, influence, and act effectively. ANS: T PTS: 1 DIF: Easy REF: p. 6 OBJ: 1-1 NAT: AACSB Analytic | Individual Dynamics MSC: Recall 10. The individual is the starting point of organizational effectiveness.
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