Ch04 TF - Chapter 4(True/False) Applying Reinforcement and...

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Chapter 4—(True/False) Applying Reinforcement and Social Learning Concepts to Improve Effectiveness TRUE/FALSE 1. According to Learning from Experience: Working at United Parcel Service, the use of PDAs for on- road driver evaluations allows the evaluation process to be as objective as possible. ANS: T PTS: 1 DIF: Easy REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 2. According to Learning from Experience: Working at United Parcel Service, routes for drivers are optimized to avoid right turns. ANS: F Routes are optimized to avoid left turns. PTS: 1 DIF: Easy REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 3. Learning is defined as a desirable alteration in cognitive functioning, which produces an increase in some generally accepted productivity measure. ANS: F Learning is defined as a relatively permanent change in the frequency of occurrence of a specific individual behavior. PTS: 1 DIF: Moderate REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension 4. Learning is a relatively permanent change in the frequency of occurrence of a specific individual behavior. ANS: T PTS: 1 DIF: Easy REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 5. Learning is a temporary change in knowledge or observable behavior that results from practice or experience. ANS: F Learning is a relatively permanent change in knowledge or observable behavior that results from practice or experience. PTS: 1 DIF: Easy REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension 6. Desirable work behaviors contribute to achieving organizational goals. ANS: T PTS: 1 DIF: Easy REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 7. Labeling behavior as desirable or undesirable is based upon easily verifiable criteria.
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ANS: F Labeling behavior as desirable or undesirable is entirely subjective and depends on the value system of the person making the assessment. PTS: 1 DIF: Moderate REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension 8. Labeling behavior as desirable or undesirable may be somewhat subjective and depends on the value systems of the organization (most often represented by an employee’s manager) and the employee exhibiting the behavior. ANS: T PTS: 1 DIF: Moderate REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 9. In any given organization, there is likely to be a very high level of agreement among all employees regarding what constitutes desirable or undesirable behavior. ANS: F Labeling behavior as desirable or undesirable may be somewhat subjective and depends on the value systems of the organization (most often represented by an employee’s manager) and the employee exhibiting the behavior. PTS:
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This note was uploaded on 03/07/2011 for the course MGMT 6131 taught by Professor Flynn during the Winter '10 term at GCSU.

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Ch04 TF - Chapter 4(True/False) Applying Reinforcement and...

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