Ch04 - Chapter 4Applying Reinforcement and Social Learning...

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Chapter 4—Applying Reinforcement and Social Learning Concepts to Improve Effectiveness MULTIPLE CHOICE 1. According to Learning from Experience: Working at United Parcel Service, the use of PDAs for on- road driver evaluations allows: a. the evaluation process to be as objective as possible. b. supervisors to work remotely c. for the elimination of paper for the reports d. all of these are possible with the use of PDAs ANS: D PTS: 1 DIF: Moderate REF: p. 97 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 2. According to Learning from Experience: Working at United Parcel Service, the Five Seeing Habits include all of the following except: a. look down the road to uncover traffic patterns b. maintain proper following distance c. never use your horn d. constantly keep your eyes on the road ANS: C PTS: 1 DIF: Moderate REF: p. 97 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 3. A relatively permanent change in knowledge or observable behavior that results from practice or experience is: a. Continuous reinforcement b. Cognition c. Learning d. None of these is correct ANS: C PTS: 1 DIF: Moderate REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 4. A relatively permanent change in the frequency of occurrence of a specific individual behavior is referred to as: a. self-efficacy b. vicarious learning c. classical conditioning d. learning ANS: D PTS: 1 DIF: Easy REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 5. Labeling behavior as ____ or ____ may be somewhat subjective and depend on the value system being applied. a. desirable; undesirable b. objective; subjective c. conscious; unconscious d. classically conditioned; operantly conditioned ANS: A PTS: 1 DIF: Moderate REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension
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6. An objective base for determining whether a behavior is desirable or undesirable is: a. the work setting b. organizational norms for performance c. both of these would be considered objective bases d. neither of these would be considered objective bases ANS: C PTS: 1 DIF: Moderate REF: p. 98 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 7. As a manager, Fritz encourages employees to question his directives because innovation and professional judgment are crucial to the organization's success. This is an example of how ____ affect the labeling behaviors as desirable or undesirable. a. attitudes b. value systems of the organization c. classical conditioning d. social learning theory ANS: B PTS: 1 DIF: Moderate REF: p. 98-99 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension 8. To effectively manage employee performance, managers should try to: a. control external events b. influence employees' basic beliefs c. control employees' attitudes d. develop employees' personalities ANS: A PTS: 1 DIF: Moderate REF: p. 99 NAT: AACSB Analytic | Motivation Concepts MSC: Application 9. A ____ response may not be under the conscious control of the individual. a.
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This note was uploaded on 03/07/2011 for the course MGMT 6131 taught by Professor Flynn during the Winter '10 term at GCSU.

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Ch04 - Chapter 4Applying Reinforcement and Social Learning...

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