Ch07 TF - Chapter 7(True/False) Workplace Stress and...

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Chapter 7—(True/False) Workplace Stress and Aggression TRUE/FALSE 1. According to Learning from Experience: Tracy Daw’s Stress at Intel UK, the court held that an Intel’s short-term counseling service could not have reduced the risk of a break down since it could not have changed Daw’s workload. ANS: T PTS: 1 DIF: Easy REF: p. 187 NAT: AACSB Analytic | Legal Responsibilities MSC: Recall 2. According to Learning from Experience: Tracy Daw’s Stress at Intel UK, the court held that counseling services were not enough to make up for management failings. ANS: T PTS: 1 DIF: Easy REF: p. 187 NAT: AACSB Analytic | Legal Responsibilities MSC: Recall 3. The negative consequences of stress are so dramatic that managers need to (1) work hard to reduce excessive stress in the workplace, and (2) help employees develop stress-coping skills. ANS: T PTS: 1 DIF: Easy REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics MSC: Recall 4. Stress is the excitement, feeling of anxiety, and/or physical tension that occurs when the demands placed on an individual are thought to be equal to the person's ability to cope. ANS: F Stress is the excitement, feeling of anxiety, and/or physical tension that occurs when the demands placed on an individual are thought to exceed the person's ability to cope. PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | HRM MSC: Comprehension 5. Stress is the excitement, feeling of anxiety, and/or physical tension that occurs when the demands placed on an individual are thought to exceed the person's ability to cope. ANS: T PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | HRM MSC: Comprehension 6. Distress or negative stress are the most commonly held view of what the term “stress” means. ANS: T PTS: 1 DIF: Easy REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | HRM MSC: Recall 7. The physical or psychological demands from the environment that cause stress are called stressors. ANS: T PTS: 1 DIF: Easy REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | HRM MSC: Recall 8. The one thing that all stressors have in common is that they always create stress.
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ANS: F All stressors will create either stress or the potential for stress, when an individual perceives them as representing a demand that may exceed that person's ability to respond. However, because of individual differences, not every individual will actually experience stress. PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | HRM MSC: Comprehension 9. The fight-or-flight response is a conscious, planned response that prepares an individual to react physically to an environmental stressor. ANS: F The fight-or-flight response is a natural reaction to an environmental stressor brought about by biochemical and bodily changes. PTS:
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Ch07 TF - Chapter 7(True/False) Workplace Stress and...

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