Ch07 - Chapter 7Workplace Stress and Aggression MULTIPLE...

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Chapter 7—Workplace Stress and Aggression MULTIPLE CHOICE 1. According to Learning from Experience: Tracy Daw’s Stress at Intel UK, the court held that Intel would not have been liable for Daw’s nervous breakdown if it had: a. offered a counseling service b. reduced her workload c. sent her to her own doctor d. foreseen Daw’s breakdown ANS: B PTS: 1 DIF: Moderate REF: p. 187 NAT: AACSB Analytic | Legal Responsibilities MSC: Recall 2. According to Learning from Experience: Tracy Daw’s Stress at Intel UK, the company argued that it should not be liable for Daw’s nervous breakdown because the company: a. offered a counseling service b. reduced her workload c. sent her to her own doctor d. foreseen Daw’s breakdown ANS: A PTS: 1 DIF: Moderate REF: p. 187 NAT: AACSB Analytic | Legal Responsibilities MSC: Recall 3. ____ is the physical tension, excitement, and/or feeling of anxiety that occurs when the demands placed on an individual are thought to exceed the ability to cope. a. Physical demands b. Stress c. Psychological demands d. Psychological tension ANS: B PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension 4. Stress is the ____, excitement, and/or feeling of anxiety that occurs when the demands placed on an individual are thought to exceed the ability to cope. a. physical demands b. physical tension c. psychological demands d. psychological tension ANS: B PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension 5. ____ are the physical or psychological demands from the environment that cause stress. a. Adaptive factors b. Demand characteristics c. Stressors d. Interaction effects ANS: C PTS: 1 DIF: Easy REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics
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MSC: Recall 6. ____ is the biochemical and bodily changes in response to stressors. a. physical or psychological response b. fight-or-flight response c. survival response d. stress response ANS: B PTS: 1 DIF: Easy REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics MSC: Recall 7. All of the following statements about the nature of stress are true except: a. Stress is reaction to physical and/or psychological demands from the environment. b. The human body has an unlimited capacity to respond to stress. c. Stress involves an interaction of personal characteristics and environmental factors. d. The human body's natural reaction to stress has remained unchanged for thousands of years. ANS: B PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension 8. The capacity of the human body to respond to stress is: a. unpredictable b. predictable c. limited d. unlimited ANS: C PTS: 1 DIF: Moderate REF: p. 189 OBJ: 7-1 NAT: AACSB Analytic | Individual Dynamics MSC: Recall 9. All of the following are among the factors that determine whether an individual experiences stress except : a. individual differences with regard to stress reactions
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Ch07 - Chapter 7Workplace Stress and Aggression MULTIPLE...

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