Ch08 TF - Chapter 8(True/False Fostering Interpersonal...

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Chapter 8—(True/False) Fostering Interpersonal Communication in Organizations TRUE/FALSE 1. In Learning From Experience: Kevin Sharer, Learning From Failure, the CEO of Amgen learned to recover from his arrogance by casting himself as a student in the organization. ANS: T PTS: 1 DIF: Easy REF: p. 226 NAT: AACSB Communication | Leadership Principles MSC: Recall 2. In Learning From Experience: Kevin Sharer, Learning From Failure, the CEO of Amgen learned that leading was not about his own success. ANS: T PTS: 1 DIF: Easy REF: p. 226 NAT: AACSB Communication | Leadership Principles MSC: Recall 3. When the sender is comfortable that he or she has accurately transmitted the desired message, accurate interpersonal communication is said to have occurred. ANS: F Accurate interpersonal communication occurs when the message intended by the sender is the same as the message understood and interpreted by the receiver. PTS: 1 DIF: Easy REF: p. 226 OBJ: 8-1 NAT: AACSB Communication | Individual Dynamics MSC: Comprehension 4. When the message intended by the sender is the same as the message understood and interpreted by the receiver, accurate interpersonal communication is said to have occurred. ANS: T PTS: 1 DIF: Easy REF: p. 226 OBJ: 8-1 NAT: AACSB Communication | Individual Dynamics MSC: Comprehension 5. The roles of sender and receiver remain the same during a typical communication episode between two employees attempting to solve a problem. ANS: F The roles of sender and receiver will constantly shift back and forth during a typical communication episode between two employees attempting to solve a problem. PTS: 1 DIF: Moderate REF: p. 226 OBJ: 8-1 NAT: AACSB Communication | Individual Dynamics MSC: Comprehension 6. When two employees are working together to come up with a solution to a problem, the role of sender will always be held by one person, and the role of receiver by the other person, with no switching of those roles between the two. ANS: F The roles of sender and receiver will constantly shift back and forth during a typical communication episode between two employees working together to solve a problem. PTS: 1 DIF: Easy REF: p. 226 OBJ: 8-1
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NAT: AACSB Communication | Individual Dynamics MSC: Comprehension 7. Once the transmission begins in interpersonal communication, the process is beyond the direct control of the sender. ANS: T PTS: 1 DIF: Moderate REF: p. 227 OBJ: 8-1 NAT: AACSB Communication | Individual Dynamics MSC: Comprehension 8. Transmitters and receptors of the message usually involve one or more of the sense: seeing, hearing, touching, smelling, and tasting. ANS: T PTS: 1 DIF: Easy REF: p. 227 OBJ: 8-1 NAT: AACSB Communication | Individual Dynamics MSC: Recall 9. Sensing refers to transmitted data and the coded (verbal and nonverbal) symbols that give particular meaning to the data.
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