Ch08 - Chapter 8Fostering Interpersonal Communication in...

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Chapter 8—Fostering Interpersonal Communication in Organizations MULTIPLE CHOICE 1. In Learning From Experience: Kevin Sharer, Learning From Failure, the CEO of Amgen says the single most important thing he did when he became CEO was: a. realign the organizational strategy b. reorganize the sales force c. meet individually with the top 150 people in the company d. change the mission statement ANS: C PTS: 1 DIF: Easy REF: p. 226 NAT: AACSB Communication | Leadership Principles MSC: Recall 2. In Learning From Experience: Kevin Sharer, Learning From Failure, the CEO of Amgen got off on the wrong foot at his former job at MCI by proposing to: a. realign the organizational strategy b. restructure the sales force c. diversify the corporate portfolio d. change the mission statement ANS: B PTS: 1 DIF: Easy REF: p. 226 NAT: AACSB Communication | Leadership Principles MSC: Recall 3. ____ is the transmission and reception of thoughts, facts, beliefs, attitudes, and feelings--through one or more information media--that produce a response. a. Meta-communication b. Interpersonal communication c. Dialogue d. Language routines ANS: B PTS: 1 DIF: Easy REF: p. 226 NAT: AACSB Communication | HRM MSC: Recall 4. Accurate interpersonal communication occurs when the message ____ by the sender is ____ by the receiver. a. implied; accepted b. intended; understood c. sent; received d. encoded; decoded ANS: B PTS: 1 DIF: Easy REF: p. 226 OBJ: 8-1 NAT: AACSB Communication | HRM MSC: Comprehension 5. When differences in goals, attitudes, and beliefs between the sender and the receiver are ____ the probability of accurate interpersonal communication will be greatest. a. low b. medium c. high d. none of these; differences in these factors are unrelated to communication accuracy ANS: A PTS: 1 DIF: Easy REF: p. 226 OBJ: 8-1 NAT: AACSB Communication | HRM MSC: Comprehension
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6. Which of the following is a transmitter and/or receptor of a message? a. hearing b. seeing c. tasting d. all of these are transmitters and receptors ANS: D PTS: 1 DIF: Easy REF: p. 227 OBJ: 8-1 NAT: AACSB Communication | HRM MSC: Recall 7. Transmitted data and the coded (verbal and nonverbal) symbols that give particular meaning to the data are: a. semantics b. cultural context c. messages d. channels ANS: C PTS: 1 DIF: Easy REF: p. 227 OBJ: 8-1 NAT: AACSB Communication | HRM MSC: Comprehension 8. ____ are used by the sender and ____ are used by the receiver as the means for sending and receiving messages. a. Receptors/transmitters b. Transmitters/receptors c. Channels/transmitters d. Messages/receptors ANS: B PTS: 1 DIF: Easy REF: p. 227 OBJ: 8-1 NAT: AACSB Communication | Individual Dynamics MSC: Recall 9. ____ is a medium's capacity for carrying multiple cues and providing rapid feedback. a.
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This note was uploaded on 03/07/2011 for the course MGMT 6131 taught by Professor Flynn during the Winter '10 term at GCSU.

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Ch08 - Chapter 8Fostering Interpersonal Communication in...

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