Ch12 - Chapter 12Managing Conflict and Negotiating...

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Unformatted text preview: Chapter 12Managing Conflict and Negotiating Effectively TRUE/FALSE 1. In Learning from Experience: Sue Peschin and Amy Gearing, Peschin got caught between two managers and got out of it by quitting and going back to school. ANS: F Peschin told the managers to work it out between themselves. Then she got back to work. PTS: 1 DIF: Moderate REF: p. 357 NAT: AACSB Analytic | Group Dynamics MSC: Recall 2. In Learning from Experience: Sue Peschin and Amy Gearing, Gearing found herself being undercut by her managers manager because of her close working relationship with her manager. ANS: T PTS: 1 DIF: Moderate REF: p. 357 NAT: AACSB Analytic | Group Dynamics MSC: Recall 3. Conflict management refers to the diagnostic processes, interpersonal styles, and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict. ANS: T PTS: 1 DIF: Moderate REF: p. 358 NAT: AACSB Analytic | Group Dynamics MSC: Recall 4. Conflict refers to a process in which one party perceives that its interests are being opposed or negatively affected by another party. ANS: T PTS: 1 DIF: Easy REF: p. 358 NAT: AACSB Analytic | Group Dynamics MSC: Recall 5. Conflict involves some level of incompatible concerns between individuals or groups. ANS: T PTS: 1 DIF: Moderate REF: p. 358 NAT: AACSB Analytic | Group Dynamics MSC: Comprehension 6. Conflict refers to the diagnostic processes, interpersonal styles, and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict. ANS: F This is the definition of conflict management PTS: 1 DIF: Moderate REF: p. 358 NAT: AACSB Analytic | Group Dynamics MSC: Recall 7. There may be four primary levels of conflict present in organizations: interpersonal, intrapersonal, intragroup, and intergroup. ANS: T PTS: 1 DIF: Moderate REF: p. 359 OBJ: 12-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall 8. There may be three primary levels of conflict present in organizations: intergroup, interpersonal, and interorganizational. ANS: F Four primary levels of conflict may be present in organizations: intrapersonal, interpersonal, intragroup, and intergroup. PTS: 1 DIF: Moderate REF: p. 359 OBJ: 12-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall 9. Intrapersonal conflict occurs within an individual and usually involves some form of goal, cognitive, or affective conflict that is triggered when that individual's behavior will result in outcomes that are mutually exclusive. ANS: T PTS: 1 DIF: Moderate REF: p. 359 OBJ: 12-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall 10. The three basic types of intrapersonal conflict are avoidance-avoidance, approach-approach, and approach-avoidance....
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Ch12 - Chapter 12Managing Conflict and Negotiating...

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