Ch15 - Chapter 15Cultivating Organizational Culture...

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Chapter 15—Cultivating Organizational Culture TRUE/FALSE 1. In Learning from Experience: TDIndustries, servant leadership means that leaders (servants) coach employees (leaders) by serving their needs. ANS: T PTS: 1 DIF: Easy REF: p. 457-458 NAT: AACSB Analytic | Leadership Principles MSC: Recall 2. In Learning from Experience: TDIndustries, servant leadership means that leaders coach employees (servants) by serving their needs. ANS: F In servant leadership, the leaders are the servants and the employees are the leaders. PTS: 1 DIF: Easy REF: p. 457-458 NAT: AACSB Analytic | Leadership Principles MSC: Recall 3. In Learning from Experience: TDIndustries, the organization keeps servant leadership central to its culture through programs like discussion groups and mentoring. ANS: T PTS: 1 DIF: Easy REF: p. 457-458 NAT: AACSB Analytic | Leadership Principles MSC: Recall 4. Organizational culture reflects the shared and leaned values, beliefs and attitudes of the organization’s members. ANS: T PTS: 1 DIF: Easy REF: p. 458 OBJ: 15-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall 5. Organizational culture represents a straightforward set of beliefs and expectations shared by a small number of members of an organization. ANS: F Organizational culture reflects the shared and learned values, beliefs and attitudes of the organization’s members. PTS: 1 DIF: Moderate REF: p. 458 OBJ: 15-1 NAT: AACSB Analytic | Group Dynamics MSC: Comprehension 6. Organizational culture includes the following components: unusual behaviors, norms, secondary values, philosophy, and rules. ANS: F Organizational culture includes the following components: routine behaviors, norms, dominant values, decision making philosophy, rules, and feeling or climate. PTS: 1 DIF: Easy REF: p. 458 OBJ: 15-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall
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7. Dominant values as components of organizational culture could be things like "product quality" or "customer service.” ANS: T PTS: 1 DIF: Moderate REF: p. 458 OBJ: 15-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall 8. The culture of an organization influences who gets promoted, how careers are either made or derailed, and how resources are allocated. ANS: T PTS: 1 DIF: Easy REF: p. 458 OBJ: 15-1 NAT: AACSB Analytic | Group Dynamics MSC: Recall 9. The one component of organizational culture that can usually be taken as the embodiment of the culture as a whole is the "dominant values" held by the organization. ANS: F No single one of the six components of organizational culture can be construed as individually representing the culture; rather, all of them, taken together, reflect and give meaning to the concept of culture. PTS: 1 DIF: Difficult REF: p. 459 OBJ: 15-1 NAT: AACSB Analytic | Group Dynamics MSC: Comprehension 10. The levels on which organizational culture exist differ in terms of shared understanding and acceptance. ANS: F
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Ch15 - Chapter 15Cultivating Organizational Culture...

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