Process value analysis is concerned with 1 driver

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Unformatted text preview: cerned with: (1) Driver analysis (2) Activity analysis (3) Performance measurement 2 1310 Basic Concepts of the Balanced Scorecard Strategy Translation Process 2 1311 Basic Concepts of the Balanced Scorecard Summary of Objectives and Measures: Financial Summary Perspective Perspective 2 1312 Basic Concepts of the Balanced Scorecard Summary of Objectives and Measures: Customer Summary Perspective Perspective 2 Only financial measure among core objectives 1313 Basic Concepts of the Balanced Scorecard 2 Customer value is the difference between realization and sacrifice, where realization is what the customer receives and sacrifice is what is given up. 1314 Basic Concepts of the Balanced Scorecar...
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