Assessment-Task-3 ans.docx - Assessment Task 3...

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Assessment Task 3 BSBFLM303 Contribute to effective workplace relationships Test Submission details Student’s Name Student No. Assessor’s Name Assessment Site Assessment Date/s The assessment task is due on the date that your assessor tells you. If you want this to change then make sure you get it approved in writing. Submit this document with any required evidence attached. See specifications below for details. Performance objective Answer the knowledge evidence test questions correctly in agreed timeframe/time. Assessment description Answer eleven questions on the question sheet provided. Procedure 1. Review the test questions provided. 2. Complete the test in the agreed timeframe and hand it in to the assessor. Specifications You must provide: Answers to test questions. Your assessor will be looking for: © 2015 Innovation & Business Industry Skills Council Ltd /Modified 21Aug15 v1.1 Page 1 of 8
Assessment Task 3 BSBFLM303 Contribute to effective workplace relationships Answers which show an understanding of the principles/basics of relationship/connection management, and the impact of an organisation’s ethical, social and business standards 1 on the actions of frontline managers. 2 Question1: A restaurant mission statement 3 includes the sentence, ‘To provide all who work with us a friendly, cooperative and rewarding environment which encourages long- term and satisfying employment with opportunities for personal development.’ Ralph is restaurant head waiter. He believes in driving his people hard to perform and requests that his manager discontinue the service of anyone who cannot perform at the formally communicated standard required after their probation period. He provides an extensive/far reaching (a lot) induction/training program for new employees and encourages those who make it through probation to continue to learn new skills and improve existing skills. He provides internal training opportunities every week and external training opportunities every year. He sees himself not as the employee’s friend but more as their mentor and

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