Doncouse_Jeremy_Week1

Doncouse_Jeremy_Week1 - Running head: Chapter 1 1 Case...

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Running head: Chapter 1 1 Case Study Chapter One: National Jeremy Doncouse Mountain State University
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Running head: Chapter 1 2 Discussion Questions 1. Is the productivity measure of shipments per day per truck still useful? Are there alternatives that might be effective? Demand has remained flat yet drivers aren’t currently able to meet production. Something needs to be done. Productivity currently means number of shipments per truck per day. The region cannot possibly support a $1,200 per week capital expense and expect to remain the low-cost operator in the industry. Perhaps, Smith and Lewis need to rethink their measure of productivity. Productivity could be measured in number of satisfied customers per truck per day. If they increased their pickup time window (currently from 3:00 P.M. to 6:00 P.M.) and perhaps hired more personnel at dispatch they might be able to do something about the lag time it takes the customers to fill out the waybill after the driver arrives. They might be able to have dispatch fill out the orders on the phone and send the information to each
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This note was uploaded on 03/08/2011 for the course MGMT 308 taught by Professor Unknown during the Spring '09 term at Mountain State.

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Doncouse_Jeremy_Week1 - Running head: Chapter 1 1 Case...

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