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notes 11 - Business Process Design Porter’s work led to...

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00:01 Support Activities Human resources      (recruiting, compensation, training) Accounting and infrastructure      (accounting, finance, general management,  legal/gov affairs) Procurement & Technology     Procurement: processes of finding vendors, setting up contractual arrangements,  negotiating prices, ordering products) Technology (research & development, etc) Each stage accumulates costs and adds  value  to the product; Net result=total  margin of the chain= difference btwn total value added & total costs incurred Linkages Interactions across value activities Important sources of efficiencies
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Unformatted text preview: Business Process Design Porter’s work led to this new discipline Organizations should create new, more efficient business processes that integrate the activities of all depts. Involved in a value chain (instead of improving existing systems) Principles of Competitive Advantage Product Implementations Create a new product or service Enhance products or services Differentiate products or services Process Implementations Lock in Customers & buyers Lock in suppliers Raise barriers to market entry Establish alliances Reduce costs 00:01 00:01...
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  • Fall '08
  • Staff
  • Technology P  Procurement, Support Activities   uman, Net result=total  margin, btwn total value, Advantage   roduct Implementations

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