Customer Service Midterm.docx - Question 1 2 out of 2 points Nonverbal factors that also influence a customer's perception such as are examples of

Customer Service Midterm.docx - Question 1 2 out of 2...

This preview shows page 1 - 3 out of 6 pages.

Question 12 out of 2 pointsNonverbal factors that also influence a customer's perception, such as ________, are examples of miscellaneous cues.Question 22 out of 2 pointsOne cannot talk and actively listen at the same time.Question 32 out of 2 points________ refers to the outcome of people from various countries or backgrounds coming into contact with one another and potentially experiencing misunderstandings or relationship breakdowns.Question 42 out of 2 points________ occurs when a customer converts messages received into familiar ideas byinterpreting or assigning meaning.Question 5 0 out of 2 points Who among the following is an example of internal customers?Question 6 2 out of 2 points _____ is the foundation of effective customer service.Question 72 out of 2 points________ is a term that describes an organization that uses knowledge as a basis forcompetitive advantage.Question 8 2 out of 2 points Standing up when customers arrive or approach is an indicator of a customer-focusedbehavior.Question 92 out of 2 pointsGenerally speaking, males learn nurturing and relationship skills early, whereas females approach life from a more aggressive and competitive stance.Question 102 out of 2 pointsAs a service provider, one key element in making your customer interactions successful is ________.
Image of page 1
Image of page 2
Image of page 3

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture