Chapter 9 - Part 1

Chapter 9 - Part 1 - KVANLI PAVUR KEELING Chapter 9 Click...

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Click to edit Master subtitle style 3/10/11 Chapter 9 Quality Improvement KVANLI PAVUR KEELING
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3/10/11 Chapter Objectives At the completion of this chapter, you should be able to: ∙ Explain the basic concepts of total quality management and Six Sigma ∙ Explain the history, intent, and criteria associated with the Malcolm Baldrige
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3/10/11 Chapter Objectives - Continued At the completion of this chapter, you should be able to: ∙ Construct and R charts ∙ Detect nonrandom patterns in charts ∙ Construct p charts and c charts ∙ Determine capability ratios Cp, Cpk, and Cpm X X
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3/10/11 A First Look at Quality Improvement What if you could be 99% mistake-free in your job? How about 99.9%? In many job areas, that is just good enough to get you a place in the unemployment line If 99.9% was good enough,
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3/10/11 A First Look at Quality Improvement 22,000 checks per hour would be deducted from the wrong bank accounts Two million documents would be lost by the IRS this year 12 babies born today would be given to the wrong parents 18,322 pieces of mail would be
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3/10/11 Quality Improvement: The Past In the past, the “Doing business as usual” and “If it ain’t broke, don’t fix it” philosophies prevailed for too long New ideas require change Change means more work, and we all seem to have enough work It has become clear to an increasing number of both manufacturing and
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3/10/11 Quality Improvement: The Past Quality improvement hit center stage in the 1970s, when U.S. industry was faced with increased competition from the Japanese on the basis of product quality, price, and overall product reliability In the 1980s, defect prevention (largely spearheaded by the U.S. automotive industry) rapidly evolved
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3/10/11 Quality Improvement: The Present A large number of organizations have been quiet on the subject of quality improvement simply because quality control and statistical process control (SPC) are already integrated into the business strategy Quality concepts, tools, and methods have been intertwined with the work of the organization, and use of this
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3/10/11 Quality Improvement: The Future Even as we continue to use command-and-control techniques in our organizations, the emphasis in the twenty-first century is shifting toward allowing greater freedom Layer after layer of bureaucracy and hierarchy is being stripped away, allowing for ever-increasing creativity and productivity
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3/10/11 Total Quality Management (TQM) Total Quality Management (TQM) got a lot of press in the 1990’s It is a very customer-focused strategy It stresses employee empowerment (employees are trying to do the best job they can so leave them alone and let them concentrate on finding
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3/10/11 What’s Not to Like About TQM? Many firms have soured on TQM due
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This note was uploaded on 03/09/2011 for the course DSCI 2710 taught by Professor Hossain during the Fall '08 term at North Texas.

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Chapter 9 - Part 1 - KVANLI PAVUR KEELING Chapter 9 Click...

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