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Unformatted text preview: refund, but it depends upon the misconduct carried out by the customer. Customer will be warned and if it occurs again or more severe than the first event, it will result in being removed physically from the resort. If it is proven that the employee provoked the customer first, then well handle the employee and discount the services the customers involved have requested or purchased. This set of best practices for the Resort Management expresses commitment to the highest level of professional conduct and ethical standards among Members engaged in the business of resort management. These best practices should apply in any relationship between a resort manager (Management) and the Customers or Clientele, where Management provides professional management services to the Client....
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- Spring '11