Chapter 9 Learning Outcomes

Chapter 9 Learning Outcomes - Chapter 9 Learning Outcomes...

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Chapter 9 Learning Outcomes 1- Describe the departmentalization approach to organizational structure. Departmentalization is defined by 5 factors: functional, product, customer, geographic, and matrix departmentalization. Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise. Product departmentalization organizes work and workers into separate units responsible for producing particular products or services. Customer departmentalization organizes work and workers into separate units responsible for particular kinds of customers. Geographic departmentalization organizes work and workers into separate units responsible for doing business in particular geographic areas. Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization are used together. 2- Explain organizational authority. Organizational authority has four characteristics: chain of command, line versus
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Chapter 9 Learning Outcomes - Chapter 9 Learning Outcomes...

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