Chapter 12 Learning Outcome

Chapter 12 Learning Outcome - Chapter 12 Learning Outcome...

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Chapter 12 Learning Outcome 1- Describe diversity and explain why it matters. Diversity is a variety of demographic, cultural, and personal differences among an organization’s employees and customers. Diversity matters because it creates a positive work environment where no one is advantaged or disadvantaged, where “we” is everyone, where everyone can do his or her best work, where differences are respected and not ignored and where everyone feels comfortable. 2- Understand the special challenges that the dimensions of surface-level diversity pose for managers. The surface level diversity entails age, sex, race/ethnicity, and mental or physical disabilities can affect decisions and behaviors in organizations. Age discrimination, treating people differently because of their age is a big challenge for managers, as a lot of times they think that old are actually not that old and they might do it without knowing. Sex discrimination occurs when people are treated differently because of their sex. Sex discrimination is another big problem for managers as there still is a glass ceiling for women as a lot of times women make less money than men in very similar positions. Race/Ethnicity is another big problem for managers, race and ethnicity discrimination occurs when people are treated differently because of their
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Chapter 12 Learning Outcome - Chapter 12 Learning Outcome...

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