Chapter 16 Learning Outcomes

Chapter 16 Learning Outcomes - Chapter 16 Learning Outcomes...

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Chapter 16 Learning Outcomes 1- Describe the basic control process. The basic control process first starts by setting standards, which is a basis of comparison for measuring the extent to which various kinds of organizational performance are satisfactory or unsatisfactory. Then it follows by measuring the performance of the process and then comparing those results with the standards that were created in the beginning. Then the manager has to identify the deviations, and then analyze these deviations to see why they are different from the standards. Finally, the manager has to develop & implement program for corrective action. After these actions are implemented the cycle starts again. 2- Discuss the various methods that managers can use to maintain control. There are five different methods to achieve control: bureaucratic, objective, normative, concertive, and self-control. Bureaucratic control is top-down control, in which managers try to influence employee behavior by rewarding or punishing employees for compliance or
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This note was uploaded on 03/10/2011 for the course MAN 3025 taught by Professor Dr.t during the Spring '11 term at St. Petersburg College.

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