Bad_news_letter[1] - Airline Passenger Rights and the...

Info icon This preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Adam S Goit MCom 320 Bad News Letter October 18, 2010 Donald Martins 886 Elm Street NW Seattle, WA 98302 Dear Mr. Martins: I am disappointed to hear about your unfortunate circumstances, and I apologize for the stress this situation placed on you and your family. We take great pride in our company as one of the most customer friendly airlines in America. I am sure that this is merely a huge misunderstanding that we can resolve. Thank you for notifying me of this problem. The Christmas season is a very stressful time as you can imagine. The rush and intensity of the travel during this season is indescribable. We do our very best to ensure that everyone has a satisfactory time traveling with us. We have an exceptional rating with the Association for
Image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Airline Passenger Rights and the Transportation Security Administration. I again apologize to you and your family on behalf of all of us here at MidWest Airlines. I regret to inform you that we cannot issue you a free flight. It is against company policy to give out free flights for any reason. I can, however, provide your frequent flier miles account with some additional points. These extra points will add credit to your account and move you towards a free flight in the future. I hope this small gesture affords you some peace of mind with this dilemma. I hope this issue is resolved for you, and you feel comfortable using our services in the future. Sincerely, John R Smith Regional Manager of Operations MidWest Airlines...
View Full Document

  • Fall '07
  • Rockwood
  • Northwest Airlines, Transportation Security Administration, Kansas City International Airport, Dear Mr. Martins

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern