Unformatted text preview: Airline Passenger Rights and the Transportation Security Administration. I again apologize to you and your family on behalf of all of us here at MidWest Airlines. I regret to inform you that we cannot issue you a free flight. It is against company policy to give out free flights for any reason. I can, however, provide your frequent flier miles account with some additional points. These extra points will add credit to your account and move you towards a free flight in the future. I hope this small gesture affords you some peace of mind with this dilemma. I hope this issue is resolved for you, and you feel comfortable using our services in the future. Sincerely, John R Smith Regional Manager of Operations MidWest Airlines...
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- Fall '07
- Northwest Airlines, Transportation Security Administration, Kansas City International Airport, Dear Mr. Martins