Chapter6.2 - o Ageism individual o Sexism individual...

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Interpersonal Communication Chapter 6 – Verbal Communication Skills Principles of Verbal Messages o Principle 7: Vary You Level of Aggression Assertive: express your interests without denying the rights of others, is other-oriented, describes what you want, discloses your needs using “I” messages. Aggressive: express your interests and denies the rights of others, is self-oriented, evaluates the other person, discloses your needs using “you” messages. Five Steps To Behaving Assertively Describe how you view the situation Disclose your feelings Identify the effects of behavior Be silent and wait Paraphrase content and feelings o Principle 8: Confirm or Disconfirm Disconfirmation: a pattern of ignoring others Confirmation: acknowledge and accept the other o Principle 9: Cultural Sensitivity Race and nationality Affectional orientation Age Sex Confirming and Disconfirming Patterns o Racism: institutionalized o Heterosexism: institutionalized, language
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Unformatted text preview: o Ageism: individual o Sexism: individual, institutional, language • Guidelines For Using Verbal Messages Effectively o Extensionalize Intentional Orientation: Talk about labels, “The map is not the territory” Extensional Orientation: Talk about actual people, objects, and places. o See the Individual: Avoid Allness Acknowledge the complexity of people You can’t know everything about a person or their motives o Facts and Inferences Facts: what you or someone has observed Inferences: what has not been observed o Avoid Indiscrimination Form of stereotyping Labeling all people in a group Use “index” a mental device to subscript each individual in a group o Avoid Polarization Avoid either/or Descriptions in terms of extremes o Avoid Static Evolution Everything is in flux Use the date to extentionalize • Power of an Apology o Apology: explicit admission of an error, along with a request for forgiveness o...
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