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Unformatted text preview: o Ageism: individual o Sexism: individual, institutional, language • Guidelines For Using Verbal Messages Effectively o Extensionalize Intentional Orientation: Talk about labels, “The map is not the territory” Extensional Orientation: Talk about actual people, objects, and places. o See the Individual: Avoid Allness Acknowledge the complexity of people You can’t know everything about a person or their motives o Facts and Inferences Facts: what you or someone has observed Inferences: what has not been observed o Avoid Indiscrimination Form of stereotyping Labeling all people in a group Use “index” a mental device to subscript each individual in a group o Avoid Polarization Avoid either/or Descriptions in terms of extremes o Avoid Static Evolution Everything is in flux Use the date to extentionalize • Power of an Apology o Apology: explicit admission of an error, along with a request for forgiveness o...
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- Spring '11
- Discrimination, verbal communication skills, verbal messages, Interpersonal Communication Chapter