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Interpersonal Communication Chapter 6 – Verbal Communication Skills Principles of Verbal Messages o Principle 1: Messages Are Packaged Verbal and non-verbal occur simultaneously Act in six ways: accent, complement, contradict, control, repeat, and substitute for each other o Principle 2: Meanings Are In People People create meaning, they are not in words Bypassing: speaker and receiver miss each other in meaning Different words, same meaning Same words, different meaning o Principle 3: Denotative vs. Connotative Denotative: literal, restricted definition of a word Connotative: personal, subjective reaction to a word o Principle 4: Abstraction More specific words are more effective Concrete
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Unformatted text preview: red Mercedes 240 Mercedes German car car vehicle transportation abstract o Principle 5: Politeness Positive face Negative face Direct or indirect language Cultural and personality differences Inclusion and exclusion Netiquette • Read the FAQs and lurk before contributing • Don’t shout – ALL CAPS • Don’t spam or flame • Avoid offensive language o Principle 6: Criticize and Praise Use “I” messages Positive affect (focus on the problem not the person) Name behavior Take culture into consideration State criticism positively Criticize behavior, not person Own your thoughts and feelings Be clear...
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