This preview shows page 1. Sign up to view the full content.
Unformatted text preview: red Mercedes 240 Mercedes German car car vehicle transportation abstract o Principle 5: Politeness Positive face Negative face Direct or indirect language Cultural and personality differences Inclusion and exclusion Netiquette Read the FAQs and lurk before contributing Dont shout ALL CAPS Dont spam or flame Avoid offensive language o Principle 6: Criticize and Praise Use I messages Positive affect (focus on the problem not the person) Name behavior Take culture into consideration State criticism positively Criticize behavior, not person Own your thoughts and feelings Be clear...
View Full Document
This note was uploaded on 03/11/2011 for the course COMM 025 taught by Professor Miller during the Spring '11 term at GWU.
- Spring '11