Chapter5

Chapter5 - Interpersonal Communication Chapter 5 Listening...

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Interpersonal Communication Chapter 5 – Listening and Responding Skills Listening The Importance of Listening o Job advancement o Establish and communicate power o More likely to emerge as a leader o Relationship development Listening vs. Hearing o Hearing is the physiological process of decoding sounds o Asynchronous listening (email, text, voicemail) What is Listening? o Selecting, attending to, understanding, remembering, and responding Purposes and Payoffs of Listening o Learning, relating, influencing, playing, helping Stages of Listening Process o Receiving Understanding Remembering Evaluating Responding Receiving, etc Implications of the Model of Listening o Listening is a collection of skills o All five stages overlap o Listening is never perfect o Listening is situational Between People With and Without Hearing Difficulties o Unimpaired role o Set up comfortable context and avoid interference o Speak at adequate volume o Phrase ideas in different ways
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Chapter5 - Interpersonal Communication Chapter 5 Listening...

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