Lashundra Jones_Unit 1 Assignment_MT221

Lashundra Jones_Unit 1 Assignment_MT221 - Project 12.4:...

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Project 12.4: Homeshoring Hiring Issues Lashundra Jones Kaplan University MT221-01 Professor Bourne September 10, 2010
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Question 1: RosaLee has over 25 years of customer service and administrative experience. She has the tools and space to provide a quite and secure location with up to date technology that will help her avoid disconnection problems when speaking with customers. Her years of experience mean little to no training on how to handle customer and on how to resolve a problem. She has high speed internet which will allow her to access information at an adequate speed. However, she has been absent from work a lot to take care of elderly parents which has cost her three jobs. To many this is a sign that she is not dependable or reliable. This is a great weakness to RosaLee. Her high absentee rate has presented problem such as low productivity and increasing the work load for others when she is not there. Companies see her as a liability and not an asset. Rick has excellent communication skills and technical data clerk experience. He
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Lashundra Jones_Unit 1 Assignment_MT221 - Project 12.4:...

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