Review_Exam_1_Solutions - OPM 311 Exam 1 Review OPM 311...

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OPM 311 Exam 1 Review OPM 311 Exam 1 Review Problems The exam will have multiple choice questions and two sections, A and B. Section A will have theory based questions with no calculations involved (from each chapter). Section B will have numerical based multiple choice questions. Section A: Multiple Choice Questions (non-numerical), 10-12 questions, 1 point each. Section B: Multiple Choice Questions (numerical based), approx 15 questions, 1 point each Total Points = 25 Time: 70 min Section A You don’t have to memorize things for section A. It will be based on our discussion in class, lecture slides. You might also want to read the relevant material in text book. Some examples of questions in Section A are as follows: 1. Which of the following is not a characteristic of service operations? A. intangible output B. high customer contact C. high labor content D. easy measurement of productivity E. low uniformity of output Ans: D, refer slides chapter 1 2. Among Ford's many contributions was the introduction of mass production, using the concept of interchangeable parts and division of labor. A. True B. False Ans: A, see chapter 1 slides and text 3. Which of the following is not true about systems approach? A. A systems viewpoint is almost always beneficial in decision making. B. A systems approach emphasizes interrelationships among subsystems.
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C. A systems approach concentrates on efficiency within subsystems. D. A systems approach is essential whenever something is being redesigned or improved. E. All of the above are true. Ans: C, the systems approach aims at overall efficiency of a system not individual sub-systems. See slides of chapter 1 or text, where it is mentioned that systems approach is one of the aspects which help managers in decision making 4. The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the: A. Irwin phenomenon B. Pareto phenomenon C. Stevenson phenomenon D. Tellier phenomenon E. Adam Smith phenomenon Ans: B. Can be found in slides of chapter 1 (tools which help managers in decision making) and slo in slides of chapter 10 as quality tools. Recall 80- 20 rule. 5.
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Review_Exam_1_Solutions - OPM 311 Exam 1 Review OPM 311...

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