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Review_Exam_1_Solutions - OPM 311 Exam 1 Review OPM 311...

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OPM 311 Exam 1 Review OPM 311 Exam 1 Review Problems The exam will have multiple choice questions and two sections, A and B. Section A will have theory based questions with no calculations involved (from each chapter). Section B will have numerical based multiple choice questions. Section A: Multiple Choice Questions (non-numerical), 10-12 questions, 1 point each. Section B: Multiple Choice Questions (numerical based), approx 15 questions, 1 point each Total Points = 25 Time: 70 min Section A You don’t have to memorize things for section A. It will be based on our discussion in class, lecture slides. You might also want to read the relevant material in text book. Some examples of questions in Section A are as follows: 1. Which of the following is not a characteristic of service operations? A. intangible output B. high customer contact C. high labor content D. easy measurement of productivity E. low uniformity of output Ans: D, refer slides chapter 1 2. Among Ford's many contributions was the introduction of mass production, using the concept of interchangeable parts and division of labor. A. True B. False Ans: A, see chapter 1 slides and text 3. Which of the following is not true about systems approach?
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