mgmt 4263 3

mgmt 4263 3 - The Change Management Process Initial...

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1 The Change Management Process Initial Organization Analysis Understanding the Forces for Change and the Organizational Situation Chapter 3 Why Change? Determining the need for change, determining the degree of choice about whether to change Chapter 4 Defining the Desired Future State Describing the Present State Assessing the present in terms of the future to determine the work to be done Chapter 9 Measuring the Change Designing Effective Control Systems Chapter 10 Gap Analysis Chapters 5, 6, 7, 8
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Why (this) change? Why (this) change? Many things need change Must analyze importance of expending resources  Must be able to craft a compelling vision of:  where we want to go (the desired change) and  why it is worth the effort 2
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Develop Your Understanding of the  Develop Your Understanding of the  Need for Change Need for Change 3 Develop Your Understanding of the Need for Change and Create Awareness and Legitimacy for it Seek Out & Make Sense of External Data Seek Out & Make Sense of the Perspectives of Other Stakeholders Seek out & Make Sense of Internal Data Seek Out & Assess Your Personal Concerns & Perspectives
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Rate The Organization's Readiness for  Rate The Organization's Readiness for  Change Change 4 Readiness Dimensions Readiness Score 1. Previous Change Experiences Has the organization had failure experience with change? Score -1 What is the mood of the organization: upbeat and positive? Score +1 2. Executive Support Are senior managers directly involved in sponsoring the change? Score +1 Has management ever demonstrated a lack of support? Score -1 3. Openness to Change Does the organization have scanning mechanisms to monitor the environment? Score +1 4. Rewards for Change Does the reward system reward innovation and change? Score +1 5. Measures for Change Does the organization have good metrics that can track changes and their need? Score +1 *See page 103 for full survey tool.
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Creating Awareness of the Need to  Creating Awareness of the Need to  Change Change 5 Crisis Transformational vision Transformation leader - charisma Finding common goals Education/information Create dissatisfaction with status quo
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6 What is Vision? According to Jick: articulates a desired future an organizational dream visions are big pictures According to Tichy and Devanna: A conceptual framework Has emotional appeal Guides behavior
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Our Mission The mission of Northwest Health System is  to provide extraordinary healthcare service  and enrich the lives in the communities we  serve. Our Vision To be the health care provider of choice,  renowned for exceeding the standard for  quality and serving with passion.
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mgmt 4263 3 - The Change Management Process Initial...

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