Ch13 - Ch13 Multiple Choice Identify the choice that best...

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Ch13 Multiple Choice Identify the choice that best completes the statement or answers the question. 1. Emotional Intelligence (EI) is defined as: a. any situation in which incompatible goals, attitudes, emotions, or behaviors lead to dis- agreement or opposition between two or more parties b. constructive agreement between two or more people c. the positive side of emotional quality d. the power to control one's emotions and perceive emotions in others 2. Estimates show that managers spend what percent of their time dealing with conflict? a. 11% b. 21% c. 31% d. 41% 3. You are supervising two work crews that work in adjacent departments performing nearly the same task. You de- cide to create a competitive situation between them as a means of increasing productivity and performance. Hope- fully, you realize that: a. friendly competition does not have to be supervised b. this situation can only be positive c. conflict may emerge and hostile and aggressive behaviors may be disruptive d. functional conflict creates a negative climate 4. One occasion in which managers should work to stimulate conflict is when: a. there has been a tendency to over use the devil's advocate perspective b. group members are highly cohesive c. there is only one source of conflict d. the group suffers from groupthink 5. Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on: a. jurisdictional ambiguity b. interdependence c. authority relationships
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d. common resources 6. Which of the following is NOT a structural cause of conflict in organizations? a.
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This note was uploaded on 03/14/2011 for the course MGMT 302 taught by Professor Greene during the Fall '09 term at CSU San Bernardino.

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Ch13 - Ch13 Multiple Choice Identify the choice that best...

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