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Chapter6 - Interpersonal Communication Chapter 6 Verbal...

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Interpersonal Communication Chapter 6 – Verbal Communication Skills Principles of Verbal Messages o Principle 1: Messages Are Packaged Verbal and non-verbal occur simultaneously Act in six ways: accent, complement, contradict, control, repeat, and substitute for each other o Principle 2: Meanings Are In People People create meaning, they are not in words Bypassing: speaker and receiver miss each other in meaning Different words, same meaning Same words, different meaning o Principle 3: Denotative vs. Connotative Denotative: literal, restricted definition of a word Connotative: personal, subjective reaction to a word o Principle 4: Abstraction More specific words are more effective Concrete red Mercedes 240 Mercedes German car car vehicle transportation abstract o Principle 5: Politeness Positive face Negative face Direct or indirect language Cultural and personality differences Inclusion and exclusion
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